Terms of Service

This website is operated by Jo Champ South Africa. Throughout the site, the terms “we”, “us” and “our” refer to Jo Champ South Africa.

Jo Champ South Africa provides this website, including all information, products, services, tools and resources available through this site, subject to your acceptance of these Terms of Service, including any additional policies and terms referenced on this website.

By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including our Privacy Policy, Returns Policy and any other policies applicable to your purchase.

These Terms of Service apply to all visitors and users of the website, including browsers, customers and anyone interacting with our online store.

Please read these Terms of Service carefully before using our website. If you do not agree with these Terms, you may not access our website or use our services.

We reserve the right to update, amend or replace any part of these Terms of Service at any time by posting changes to our website. It is your responsibility to review these Terms periodically. Continued use of our website following any changes constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement.

If you are under the age of majority in your country or province of residence, you may only use this website with the involvement and consent of a parent or legal guardian.

You agree not to use our products or services for any unlawful, unauthorised or prohibited purpose.

You must not attempt to interfere with the security, operation or functionality of our website, including introducing viruses, malicious software or harmful code.

We reserve the right to refuse service, cancel orders or restrict access to our website where we believe these Terms have been violated.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website, products, branding, images, content or services without our prior written permission.

The headings used throughout these Terms are included for convenience only and do not limit or affect the interpretation of these Terms.

Section 3 – Website Information

We aim to ensure that all information displayed on our website, including product descriptions, pricing, availability and images, is accurate and up to date.

However, we cannot guarantee that all information will always be completely accurate, current or free from errors.

We reserve the right to correct errors, update information, change product details, modify pricing or cancel orders where information displayed on our website is incorrect.

Section 4 – Products

We make every effort to display our products as accurately as possible, including colours, textures and finishes. However, colours may vary depending on your device, screen settings and lighting conditions.

Certain products may be available in limited quantities and may be subject to availability.

We reserve the right to discontinue products, modify product descriptions, limit quantities or refuse orders at our discretion.

Product availability is not guaranteed until payment has been successfully received and your order has been confirmed.

Section 5 – Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Prices are subject to change without notice.

Payment must be received in full before orders will be processed and dispatched.

Payments are securely processed through approved third-party payment providers. Jo Champ South Africa does not store complete payment card information.

By completing a purchase, you confirm that you are authorised to use the payment method provided.

We reserve the right to cancel or refuse any order where fraud, unauthorised payment activity or incorrect pricing information is suspected.

Section 6 – Orders and Account Information

You agree to provide accurate and complete information when placing an order, including your name, contact details, billing information and delivery address.

You are responsible for ensuring that all information provided during checkout is correct.

If incorrect information results in delivery delays, additional charges or failed delivery, Jo Champ South Africa will not be responsible for these costs.

We reserve the right to refuse, cancel or limit orders at our discretion, including orders that appear to be placed by resellers or for commercial resale purposes.

Section 7 – Shipping and Delivery

Jo Champ South Africa aims to process and dispatch orders as quickly as possible.

Delivery times provided on our website are estimates only and may vary depending on your location, courier availability, public holidays, peak periods or circumstances outside of our control.

Once your order has been dispatched, you will receive tracking information where applicable.

Customers are responsible for providing accurate delivery information. Jo Champ South Africa cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.

We are not responsible for delays caused by courier companies, weather conditions, strikes, public holidays or other events outside our reasonable control.

Section 8 – Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled according to our Returns Policy, which forms part of these Terms of Service.

Customers are responsible for reviewing product information, descriptions and any sizing or product details before completing their purchase.

Products returned must meet the requirements outlined in our Returns Policy.

Certain products may not qualify for return or exchange, including personalised, customised, bespoke or final sale items where applicable.

Where products are defective, damaged or incorrectly supplied, Jo Champ South Africa will assess the issue and provide an appropriate resolution in accordance with applicable South African consumer protection laws.

Please refer to our Returns Policy for full details.

Section 9 – Third-Party Services

We may use third-party providers to assist with payment processing, website functionality, analytics, marketing, delivery and other services.

These third-party providers have their own terms and privacy policies, and Jo Champ South Africa is not responsible for the practices or services provided by third parties.

Your use of third-party services is subject to the terms and conditions of those providers.

Section 10 – Customer Reviews and Feedback

If you submit reviews, comments, suggestions, photographs, feedback or other content to us, you grant Jo Champ South Africa permission to use this content for marketing, promotional and business purposes.

You confirm that any content submitted does not infringe the rights of any third party and does not contain unlawful, offensive or misleading information.

We reserve the right to remove content that violates these Terms or that we consider inappropriate.

Section 11 – Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Jo Champ South Africa collects and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and applicable privacy laws.

Please refer to our Privacy Policy for information regarding how we collect, use, store and protect your personal information.

Section 12 – Intellectual Property

All content displayed on this website, including but not limited to photographs, product images, logos, branding, designs, graphics, text and other materials, belongs to Jo Champ South Africa unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish or use any content from this website without prior written permission from Jo Champ South Africa.

Section 13 – Limitation of Liability

We do not guarantee that your use of our website will always be uninterrupted, secure or error-free.

To the fullest extent permitted by South African law, Jo Champ South Africa shall not be liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.

Section 14 – Indemnification

You agree to indemnify and hold Jo Champ South Africa harmless from any claims, damages, losses or expenses arising from your breach of these Terms of Service, misuse of our website or violation of any applicable law.

Section 15 – Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to remain valid and enforceable.

Section 16 – Governing Law

These Terms of Service and any agreements relating to our products and services shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.