Shipping & Collection

At Jo Champ South Africa, we take great care in preparing and packaging every order to ensure it arrives safely and beautifully presented.

Please read through our Shipping & Collection Policy before placing your order.

Shipping

We offer nationwide delivery throughout South Africa.

Orders are carefully packed and dispatched from our studio once payment has been successfully received and your order has been confirmed.

Delivery times may vary depending on your location, courier availability, public holidays and peak seasonal periods.

Estimated delivery times:

Major centres: 2–5 business days
Regional and outlying areas: 3–7 business days

Please note that these timeframes are estimates only and are not guaranteed delivery dates.

Processing Times

Orders are generally processed within 1–3 business days after payment has been received.

During busy periods, sales, product launches or promotional campaigns, processing times may be slightly longer. We will communicate any significant delays where possible.

Orders are only dispatched once payment has been successfully received and cleared.

Delivery Charges

Shipping fees are calculated at checkout based on your delivery location, order size and courier rates.

From time to time, Jo Champ South Africa may offer promotional free delivery offers. Any free delivery promotions will be subject to the terms stated at the time of the promotion.

Courier Delivery

All orders are delivered via trusted courier partners.

Once your order has been dispatched, you will receive tracking information where applicable.

Please ensure that your delivery address, contact number and email address are correct at checkout. Jo Champ South Africa cannot be held responsible for delays, failed deliveries or additional charges caused by incorrect delivery information provided by the customer.

Please ensure someone is available to receive your order at the delivery address provided.

Delayed or Lost Parcels

While we work with reliable courier partners, delays may occasionally occur due to circumstances outside of our control, including weather conditions, public holidays, courier delays, strikes or incorrect delivery information.

Jo Champ South Africa will assist in communicating with the courier should an issue arise; however, we cannot be held responsible for delays caused by third-party courier providers.

If your parcel appears to be delayed or missing, please contact us at info@jochamp.co.za and we will assist in following up with the courier.

Local Collection

Customers are welcome to collect their orders from our Jo Champ South Africa studio.

Collection details:

Address:
307 Blackburn Rd
Durban North
Durban
4051

You will receive confirmation once your order is ready for collection.

Please do not arrive for collection before receiving confirmation, as your order may not yet be prepared.

Collection Requirements

When collecting your order, please bring:

Your order confirmation email or order number; and
Identification matching the name on the order.

If someone else will be collecting your order on your behalf, please contact us beforehand with their details and provide written authorisation where required.