Returns & Exchanges

At Jo Champ South Africa, we want you to be completely happy with your purchase. We take great care in creating, selecting and packaging our products to ensure they reach you in perfect condition.

If you are not completely satisfied with your purchase, please review our Returns & Exchanges Policy below.

Returns & Exchanges

We accept returns and exchanges on eligible items within 7 days of receiving your order.

To qualify for a return or exchange, items must be:

Unused, unworn and in their original condition;
Returned with all original packaging, tags and accessories where applicable;
Free from any marks, damage, alterations or signs of use;
Accompanied by proof of purchase.

Items that do not meet these requirements may not be accepted.

How to Request a Return or Exchange

To request a return or exchange, please email:

info@jochamp.co.za

Please include:

Your order number;
The item(s) you wish to return or exchange;
The reason for your request;
Photographs of the item if there is a fault or damage.

Please wait for confirmation from our team before sending any items back.

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for the cost of returning items unless the item received was incorrect, damaged or defective.

We recommend using a tracked courier service when returning items, as Jo Champ South Africa cannot be held responsible for items lost or damaged during return transit.

Once your return has been received and inspected, we will confirm the outcome of your request.

Exchanges

We are happy to offer exchanges on eligible items, subject to availability.

If you would like to exchange an item for another product, colour or variation, please contact us within the 7-day return period.

Any difference in product pricing will need to be settled before the replacement item is dispatched.

Additional delivery costs may apply for exchanged items.

Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective or incorrect, please contact us within 48 hours of receiving your order at info@jochamp.co.za.

Please include:

Your order number;
A description of the issue; and
Photographs showing the damage or fault.

We will assess the issue and, where applicable, provide a suitable resolution in accordance with the Consumer Protection Act 68 of 2008 and applicable South African consumer laws.

Refunds

Once your return has been received and inspected, we will notify you of the approval or outcome.

Approved refunds will be processed using the original payment method where possible.

Please allow your payment provider or bank additional processing time for the refund to reflect.

Original shipping fees are non-refundable unless the product received was incorrect, damaged or defective.

We do not offer returns or refunds on sale items.

Items Not Eligible for Return or Exchange

Due to the nature of certain products, the following items cannot be returned or exchanged unless faulty:

Personalised or customised products;
Bespoke or made-to-order items;
Products purchased as final sale;
Gift cards or vouchers;
Items that have been used, damaged, washed or altered after delivery.
Sale Items

Sale Items

Sale items are not eligible for return or exchange only if they are faulty, damaged or incorrectly supplied.

Order Cancellations

Orders may only be cancelled if they have not yet been processed or dispatched.

If you wish to cancel an order, please contact us as soon as possible at info@jochamp.co.za. We will do our best to assist, but cancellation cannot be guaranteed once your order has entered fulfilment.

Consumer Protection Act

Nothing in this Returns & Exchanges Policy affects your rights under the Consumer Protection Act 68 of 2008 (“CPA”) or any other applicable South African consumer protection legislation.

Where products are defective, unsafe or do not meet the requirements provided under applicable consumer law, Jo Champ South Africa will provide an appropriate remedy as required by law.