Refund Policy

At Jo Champ South Africa, we want you to love your purchase. We take great care in making, packaging and delivering our garments, and we are committed to providing quality products and excellent customer service.

Please read our Refund & Returns Policy carefully before making a purchase.

Returns & Exchanges

We accept returns or exchanges on eligible products within 7 days of receiving your order, provided that the product meets the requirements outlined below.

To qualify for a return or exchange:

The item must be unused, unworn and in its original condition.
The item must be returned with all original packaging, tags and accessories where applicable.
The item must not show any signs of damage, wear, washing or alteration.
Proof of purchase must be provided.

Items that do not meet these requirements may not be accepted for return or exchange.

How to Request a Return or Exchange

To request a return or exchange, please contact us at:

Email: info@jochamp.co.za

Please include:

Your order number;
The item(s) you wish to return;
The reason for your return or exchange;
Supporting photographs where applicable.

Once your request has been approved, we will provide instructions on how to proceed.

Please do not send items back before receiving confirmation from our team.

Return Shipping Costs

Unless the item received is incorrect, damaged or defective, the customer is responsible for all costs associated with returning an item to Jo Champ South Africa.

We recommend using a trackable courier service when returning items, as Jo Champ South Africa cannot be held responsible for items lost or damaged during return transit.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective or incorrect, please contact us within 48 hours of receiving your order at info@jochamp.co.za with:

Your order number;
A description of the issue;
Photographs showing the fault or damage.

We will assess the item and, where applicable, arrange a suitable resolution in accordance with the Consumer Protection Act and applicable South African consumer laws.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method where possible.

Please note that refunds may take several business days to reflect in your account depending on your bank or payment provider.

Original shipping fees are non-refundable unless the item received was incorrect, damaged or defective.

Please note, we do not accept returns on sale items.

Exchanges

Exchanges are subject to product availability.

If you would like to exchange an item for a different product, colour or variation, please contact us within the return period.

Any additional costs relating to the replacement item or delivery will apply.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are faulty or received damaged:

Customised or personalised products;
Bespoke or made-to-order items;
Products marked as final sale;
Gift cards or vouchers;
Items that have been used, worn, washed or damaged after delivery.

Sale Items

We do not offer refunds on sale items.

Cancellations

Orders cannot be cancelled once they have been processed, packed or dispatched.

If you wish to request a cancellation, please contact us as soon as possible after placing your order. We will do our best to assist where possible, but cancellation cannot be guaranteed once fulfilment has begun.

Consumer Protection Act

Nothing in this policy affects your rights under the Consumer Protection Act 68 of 2008 (“CPA”) or any other applicable South African consumer protection legislation.

Where goods are defective, unsafe, or do not meet the requirements provided under applicable consumer law, Jo Champ South Africa will provide an appropriate remedy as required by law.